Privacy policy

PRIVACY POLICY

Last updated: 9 July 2026

This Privacy Policy explains how Orí Adé collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact us, subscribe to updates, or interact with us online or offline.

By using our website, you agree to the practices described in this Privacy Policy.

1. WHO WE ARE

Orí Adé is a premium African cultural menswear brand based in Lagos, Nigeria.

Business/Legal name: Oriadelttw Services
Trading name: Orí Adé
Location: Lagos, Nigeria
Email: oriadecaps@gmail.com
Website: www.oriade.co

2. INFORMATION WE COLLECT

We may collect the following information:

Personal details:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Country, city, and state
- Order details
- Payment confirmation details
- Measurements or sizing information
- Event date or delivery deadline where provided
- Messages, inquiries, complaints, and customer support records

Website and technical data:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral source
- Cookies and tracking information
- Shopping behaviour, cart activity, and checkout activity

Marketing data:
- Email subscription preferences
- SMS or WhatsApp communication preferences
- Advertising interactions
- Discount code usage
- Customer preferences

We do not intentionally collect sensitive personal information unless it is necessary for a specific order or customer request.

3. HOW WE USE YOUR INFORMATION

We use your information to:
- Process and fulfil orders
- Confirm payments
- Deliver products
- Communicate about your order
- Provide customer support
- Handle returns, exchanges, complaints, and disputes
- Confirm sizing, measurements, fittings, or custom requirements
- Prevent fraud, chargebacks, abuse, and unauthorised transactions
- Improve our website, products, services, and customer experience
- Send marketing messages where permitted
- Run advertising and analytics
- Comply with legal, tax, accounting, payment, shipping, and regulatory obligations

4. PAYMENTS

Payments are processed through third-party payment providers. We do not store full card details on our own systems.

Payment providers may process your information according to their own privacy and security policies.

5. SHIPPING AND DELIVERY PARTNERS

To deliver your order, we may share necessary information with delivery partners, courier companies, fulfilment partners, customs agents, or logistics providers.

This may include your name, phone number, delivery address, email address, order details, and customs information.

6. SERVICE PROVIDERS

We may share information with trusted third-party providers who help us operate our business, including:
- Shopify
- Payment processors
- Delivery and courier partners
- Email and SMS platforms
- WhatsApp/customer service tools
- Analytics platforms
- Advertising platforms
- Accountants, legal advisers, and compliance providers

These providers may only use the information as needed to provide their services or as required by law.

7. INTERNATIONAL DATA TRANSFERS

Because we sell online and may serve customers in different countries, your information may be processed in Nigeria or in other countries where our service providers operate.

By placing an order or using our website, you understand that your information may be transferred internationally where necessary to provide our services.

8. COOKIES AND TRACKING

Our website may use cookies and similar technologies to:
- Keep the website working properly
- Remember your cart
- Improve checkout
- Analyse website traffic
- Understand customer behaviour
- Personalise content
- Measure advertising performance
- Retarget visitors with relevant advertising

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

9. MARKETING COMMUNICATIONS

We may send marketing messages by email, SMS, WhatsApp, or other channels where you have subscribed, purchased from us, or where we are legally permitted to contact you.

You can opt out of marketing messages at any time by using the unsubscribe link, replying with an opt-out request, or contacting us.

Transactional messages about orders, delivery, payment, or customer support are not marketing messages and may still be sent.

10. DATA RETENTION

We keep personal information only for as long as reasonably necessary for:
- Order fulfilment
- Customer service
- Legal compliance
- Tax and accounting records
- Dispute resolution
- Fraud prevention
- Business records

Order and transaction records may be kept for longer where required for tax, legal, accounting, or regulatory reasons.

11. YOUR RIGHTS

Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of certain information
- Object to certain processing
- Withdraw consent for marketing
- Request a copy of your information
- Complain to a data protection authority

To make a request, contact:
Email: support@oriade.co

We may need to verify your identity before acting on a request.

12. SECURITY

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no online system is completely secure. Customers are responsible for keeping their account, email, and payment details secure.

13. CHILDREN

Our website is not intended for children. We do not knowingly collect personal information from children.

14. FRAUD PREVENTION

We may use personal information to detect, investigate, prevent, or respond to fraud, chargebacks, payment disputes, suspicious orders, fake claims, abuse of returns, or unlawful activity.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

16. CONTACT US

For privacy questions or requests, contact:

Orí Adé
Email: support@oriade.co
Phone/WhatsApp: 08024343981
Location: Lagos, Nigeria