Terms of service

TERMS OF SERVICE

Last updated: 9 July 2026

Welcome to Orí Adé.

These Terms of Service govern your use of our website and your purchase of products from Orí Adé. By visiting our website, placing an order, making payment, creating an account, or contacting us about a purchase, you agree to these Terms.

1. ABOUT ORÍ ADÉ

Orí Adé is a premium African cultural menswear brand based in Lagos, Nigeria. We design and sell Yoruba caps, agbada, kaftans, linen pieces, handwoven products, embroidered pieces, accessories, and related cultural menswear.

Business/Legal name: Oriadelttw Services
Trading name: Orí Adé
Email: support@oriade.co
Phone/WhatsApp: 08024343981
Location: Lagos, Nigeria

2. ELIGIBILITY

By using our website, you confirm that you are legally able to enter into a binding purchase contract.

You must provide accurate and complete information when placing an order.

3. PRODUCT INFORMATION

We make reasonable efforts to display product colours, textures, sizes, descriptions, and images accurately.

However:
- Colours may appear differently depending on screen settings, lighting, photography, editing, and fabric texture.
- Handmade, handwoven, embroidered, dyed, velvet, aso oke, linen, cotton, and natural fabric pieces may have slight variations.
- Small differences in weave, shade, texture, embroidery, finish, or handwork are part of the nature of handmade and artisanal products.
- Product photos are for guidance and styling reference.

Such natural variations are not automatically considered faults.

4. PRICES

Prices are shown in the currency displayed on the website at checkout.

Prices may change at any time without notice. We reserve the right to correct pricing errors, product errors, or availability errors before accepting or fulfilling an order.

If a product is listed at an incorrect price due to error, we may cancel the order and refund the customer.

5. ORDERS

An order is not accepted until we confirm it, receive payment, and begin processing.

We reserve the right to refuse, cancel, or limit any order for reasons including:
- Product unavailability
- Pricing error
- Payment issue
- Suspected fraud
- Incorrect customer information
- Delivery restrictions
- Abusive customer behaviour
- Violation of our policies
- Operational or production constraints

6. PAYMENT

Full payment is required at checkout unless we expressly agree to a deposit or staged payment arrangement.

Where deposits are accepted, the balance must be paid before delivery or collection unless otherwise agreed in writing.

Deposits may be non-refundable once production, sourcing, cutting, embroidery, alteration, reservation, or preparation has started.

7. CUSTOM, MADE-TO-ORDER AND EVENT ORDERS

Custom, made-to-order, altered, embroidered, personalised, special-size, special-colour, event-specific, family, wedding, groomsmen, aso-ebi, or private client orders are produced specially for the customer.

Once production, sourcing, cutting, weaving, embroidery, alteration, or preparation begins, the order cannot be cancelled, refunded, or exchanged except where required by law or where the item is faulty due to our error.

Customers are responsible for providing accurate sizes, measurements, colours, names, dates, addresses, and order details.

8. MEASUREMENTS AND SIZING

Customers are responsible for reviewing size guides and selecting the correct size.

Cap sizes are measured in inches.

For made-to-measure clothing, the customer is responsible for providing accurate measurements. We are not responsible for errors caused by incorrect measurements supplied by the customer or by a third party.

Alterations may be offered at our discretion and may attract additional charges.

9. DELIVERY

Delivery timelines are estimates, not guarantees, unless we expressly state otherwise in writing.

We are not responsible for delays caused by:
- Courier delays
- Customs clearance
- Public holidays
- Weather
- Security issues
- Incorrect customer address
- Failed delivery attempts
- Customer unavailability
- Payment delays
- Production delays caused by late customer information
- Events outside our reasonable control

10. INTERNATIONAL ORDERS

International customers are responsible for any import duties, taxes, customs fees, clearance charges, brokerage fees, or local charges applied by their country.

These charges are not included in our product price or shipping fee unless expressly stated.

If a customer refuses delivery or fails to clear customs, the customer remains responsible for all shipping, return shipping, customs, duties, taxes, and related charges.

11. RETURNS AND REFUNDS

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

12. CANCELLATIONS

Cancellation requests are not guaranteed.

Ready-to-ship items may only be cancelled before processing, packing, dispatch, or courier booking.

Custom, made-to-order, altered, embroidered, event-specific, or special-order items cannot be cancelled once production, sourcing, cutting, embroidery, alteration, or preparation has started.

13. PROMOTIONS AND DISCOUNTS

Discounts, promotions, sale prices, coupon codes, or special offers may be changed, withdrawn, or refused at any time.

Discounts cannot be applied retroactively after an order has been placed unless we choose to allow it.

Sale and promotional items may be final sale.

14. INTELLECTUAL PROPERTY

All website content, product names, designs, images, videos, logos, text, styling, product descriptions, brand concepts, cultural interpretations, embroidery designs, and creative direction belong to Orí Adé or its licensors.

You may not copy, reproduce, resell, imitate, publish, distribute, modify, or commercially use our content or designs without written permission.

15. USER CONTENT

If you tag us, send us photos, reviews, videos, testimonials, or styling content, you grant us permission to use, repost, edit, display, or share that content for marketing, website, social media, advertising, and brand storytelling unless you clearly ask us not to.

16. PROHIBITED USE

You may not use our website or services for:
- Fraud
- Chargeback abuse
- False claims
- Harassment
- Copying our designs
- Scraping or stealing content
- Unlawful activity
- Misrepresentation
- Attempting to interfere with the website
- Reselling without permission

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Orí Adé is not liable for indirect, incidental, special, consequential, or business losses, including loss of profit, missed events, emotional distress, loss of opportunity, or third-party costs.

Our total liability for any order is limited to the amount paid for that order, except where the law does not allow such limitation.

18. FORCE MAJEURE

We are not responsible for failure or delay caused by events outside our reasonable control, including courier failure, customs delays, strikes, civil unrest, flood, fire, power issues, internet issues, government restrictions, pandemics, supplier delays, artisan delays, or other unexpected events.

19. GOVERNING LAW

These Terms are governed by the laws of the Federal Republic of Nigeria, except where mandatory consumer laws in the customer’s country apply and cannot legally be excluded.

20. DISPUTES

Please contact us first so we can try to resolve any issue directly.

Email: cs@oriade.co

Where a dispute cannot be resolved, it shall be handled under the applicable laws and courts of Nigeria, except where mandatory consumer protection laws require otherwise.

21. CHANGES TO THESE TERMS

We may update these Terms at any time. The version posted on our website at the time of purchase applies to that order.

22. CONTACT

Orí Adé
Email: support@oriade.co
Phone/WhatsApp: 08024343981
Location: Lagos, Nigeria